Terms and Conditions of Sale and Use
By offering the best products, at competitive prices, with unmatched service and great communication, we hope you become a repeat customer and recommend RESsupply.com to all of your friends. To ensure a successful purchase, please read our Terms and Conditions of Sale and Use and if you have any questions please contact us via: RESsupply.com/contact-us
The term RES Supply, LLC, 'us' or 'we' refers to the owner of this website. The term 'you' refers to the user or viewer of this website. The use of this website is subject to the following Terms and Conditions of Sale and Use:
Accepted Forms of Payment
4. American Express
5. PayPal (2.9% processing fee not refunded on returns or cancellations)
6. Bank Wire Transfer
7. Personal Check, Prepaid Company Check, Cashier Check or Money Order (Note: Allow 7 to 10 business days for processing.)
8. No COD orders please.
All orders delivered to CA, CO* and HI are charged Sales Tax.
*For Colorado deliveries, your order may be sales tax exempt per CO statute 39-26-724.
Processing Time: Orders are processed and ready to ship within 1-2 business days during our business week (Monday-Friday). Rush orders are processed first.
Shipping Area: We ship to all 50 US states, as well as US territories, APO and FPO addresses. Shipping rates will vary for order destinations in AK, HI, US Territories or US Military Installations. RES Supply, LLC will contact customers in these locations for a shipping quote approval. At this time, we cannot ship to international addresses outside of the US.
Items shipping ground within the 48 contiguous states normally take 5-7 business days. Items shipping to Alaska and Hawaii normally take 7-10 business days. Please allow 2-3 weeks to receive a shipment to an APO or FPO address.
Order Status Updates: A Purchase Order email is generated immediately after your order is placed. A Confirmation email is sent once inventory has been allocated. Invoice and Tracking emails are generated as soon as your order ships.
Order Cancellation: All pending orders may be canceled by contacting Customer Care at: RESsupply.com/contact-us
Cancellation requests made after the order has been processed are subject to a 20% restocking fee. Orders that have shipped or been refused will have our actual round-trip shipping cost (not the cost you paid on your order) and the 20% restocking fee deducted from your refund. PayPal payments are charged a 2.9% processing fee which will not be refunded.
RES Supply, LLC reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. We will notify you of any mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
Merchandise Return Policy
Return Merchandise Authorization: All products (excluding Clearance Items, Drop Shipments and Special Orders) may be returned within 30 days of delivery. All returned products must be in new and unused condition and packaged in the original manufacturer's carton with the original packing material and all corresponding hardware and documentation. We cannot accept returns with any indication of use.
Before returning an item, you must complete our Produt Return Form for a Return Merchandise Authorization (RMA) number. We will contact you within one business day after form submission with further instructions.
Items returned without an RMA number will not be accepted and will be shipped back at the expense of the buyer.
The RMA number must be prominently displayed on the shipping label only of boxes containing returned goods. Do not mark on the boxes themselves. All returns must be shipped with prepaid freight and insured via the carrier of your choice to arrive back at RES Supply, LLC. Buyer is responsible for return shipping and insurance costs.
A copy of your packing list/invoice must accompany all returned products. The value and cost of replacing any missing items (e.g. parts, manuals, etc.) will be deducted from the refund.
Time Frame for Returns: No returns will be accepted beyond 30 days of original delivery. Once we have received your return, please allow us 72 hours to process your credit.
Restocking Fee: All returns and processed orders are subject to a 20% restocking fee unless exchanged for another product of equal or greater value. Customers are responsible for return shipping. The 20% restocking fee and our actual shipping cost (not the cost you paid on your order) will be deducted from your refund. PayPal payments are charged a 2.9% processing fee which will not be refunded. Please contact us if you have any questions regarding our return policy.
Clearance Items: Any product marked as a "Clearance Item" cannot be returned for credit and/or refund. These items are sold while quantities last and are either discontinued by the manufacturer or no longer stocked. Please contact us before order placement if you are concerned about item availability. If a Clearance Item you ordered is sold out, we will contact you within 1 business day with a possible alternate. Because the replacement item may be higher priced, you will have the option to accept the alternate, remove the alternate, or cancel your order entirely. We guarantee your card will never be charged until your order ships.
Drop Shipments and Special Orders: Some products must ship directly from the manufacturer and cannot be returned for credit and/or refund. These products will ship new and all manufacturers' warranties will apply. The customer will be notified of this situation within one business day from order receipt. If authorized to proceed, this order becomes non-refundable and non-cancellable. A 50% deposit will be processed upon acceptance and the remaining 50% will be charged upon shipment.
Incorrect Items: If your delivery includes incorrect items, a replacement shipment will be created with the same shipping speed that was used on your original order and a return label will be provided for you to send the incorrect items back. You are required to return the incorrect items within 30 days to avoid being charged for both the incorrect and replacement items.
Renewable energy products have rapid price fluctuations. For this reason, we are unable to offer a price adjustment if you find an item(s) purchased on our site with a lower price in the future.
We maintain only as much customer data as is necessary to process transactions and inquiries. We do not share customer information with anyone, other than what is necessary to process transactions. We will never sell or use your information, including e-mail addresses, for any other purpose than to deliver your order.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We do NOT store any Credit or Debit card information on our servers. All of this information is securely handled by our Credit Card Payment Service Provider, Authorize.net.
We take the security of our customers very seriously and utilize 256-bit SSL encryption to protect your privacy and data. Our store undergoes daily security tests and scans that prevent security breaches - such as hackers - from stealing your confidential information. All RES Supply, LLC servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access.
Disclaimer of Warranties
RES Supply, LLC is a distributor only and we do not manufacture any of the products sold on our site. Therefore all products sold are covered by the original manufacturer's warranty, service, or support policy (if any). Check the manual or instructions that accompanied your product for updated information. Most manufacturers require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
In the event that there is a technical problem that occurs with your product upon receipt or installation, we urge you to contact the manufacturer directly. If the contact information cannot be found in the enclosed manual or instructions, please contact Customer Care at: RESsupply.com/contact-us
WE RECOGNIZE THAT MANY HOMEOWNERS AND BUSINESS OWNERS ARE WILLING AND ABLE TO PERFORM WORK ON THEIR OWN PROPERTIES OR HAVE FRIENDS AND/OR RELATIVES WHO WILL LEND A HAND (OR FOR HIRE). THE PRODUCTS SOLD BY RES SUPPLY, LLC AND THIS WEBSITE MAY INVOLVE SUBSTANTIAL RISK OF INJURY AND PROPERTY DAMAGE, INCLUDING, BUT NOT LIMITED TO FALL HAZARDS, ELECTROCUTION AND FIRE. IT IS EXTREMELY IMPORTANT TO READ THE MANUFACTURER MANUALS AND REALISTICALLY ASSESS YOUR INSTALLATION SKILLS. UNLESS YOU HAVE SIGNIFICANT EXPERIENCE WORKING WITH HIGH-VOLTAGE WIRING, A FIRM UNDERSTANDING OF THE NATIONAL ELECTRICAL CODE (NEC) AND ACCESS TO THE REQUIRED SAFETY EQUIPMENT, RES SUPPLY, LLC RECOMMENDS HIRING A QUALIFIED AND LICENSED PROFESSIONAL. IT IS YOUR RESPONSIBILITY TO ENSURE NECESSARY PERMITS AND APPROVALS ARE GAINED BEFORE COMMENCEMENT OF ANY WORK.
Your use of the products and services sold by RES Supply, LLC, this Website, or any linked website is at your sole risk. The products and services sold by RES Supply, LLC, this Website, or any linked website are provided on an "as is" and "as available" basis. RES Supply, LLC and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
All information provided by RES Supply, LLC and this Website is published in good faith for informational purposes only. While RES Supply, LLC, its affiliates, agents, contractors, employees, managers, members, representatives and suppliers make every effort to ensure complete, accurate and updated information, it is your responsibility to verify the accuracy, completeness, currentness, suitability and validity.
RES Supply, LLC and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the Website or Service will meet your requirements; (ii) the Website or Service will be uninterrupted, timely, secure, error-free, or free of any harmful components (including viruses); (iii) the results that may be obtained from the use of this Website or Service will be accurate or reliable; and (iv) the quality of any Content, products, services, information or other material purchased or obtained by you through this Website or Service will meet your expectations. We do not provide any representations or warranties against the possibility of deletion, misdelivery or failure to store communications, personalized settings, or other data. Any material downloaded or otherwise obtained through the use of this Website or Service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Disclaimer of Liability
To the fullest extent permitted by applicable laws, in no event will RES Supply, LLC, its affiliates, subsidiaries, employees, agents, suppliers, or contractors be liable to you or any third party for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of the products and services sold by RES Supply, LLC, this Website, or any linked website, even if RES Supply, LLC has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, the liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to RES Supply, LLC.
Member Account, Password and Security
If you register on this Website, you will be required to choose a password and user name, and you may be asked for additional information regarding your account, such as your e-mail address. You are responsible for maintaining the confidentiality of the password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify RES Supply, LLC of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. RES Supply, LLC will not be liable for any loss or damage arising from your failure to comply with this paragraph.
Due to the nature of the internet, we cannot prohibit minors from visiting our Website. If you are under 18, you may use RESsupply.com only with involvement of a parent or guardian. All customers purchasing products and services from RESsupply.com must be 18 years of age or older. RES Supply, LLC reserves the right to refuse service, terminate accounts, or cancel orders in their sole discretion.
You agree to indemnify, defend, and hold harmless RES Supply, LLC, its affiliates, subsidiaries, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your breach of the terms of this Agreement, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. RES Supply, LLC will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
Term and Termination
This Agreement shall remain in full force and effect for so long as it is posted on this Website. You may terminate your account at any time, for any reason, by contacting Customer Care at: RESsupply.com/contact-us
RES Supply, LLC reserves the right to terminate your account or your access to our Website immediately, with or without notice to you, and without liability to you, if RES Supply, LLC believes that you have breached any of the terms of this Agreement, furnished RES Supply, LLC with false or misleading information, or interfered with use of this Website or the Service by others.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Choice of Law and Forum
Use of this website shall in all respects be governed by the laws of the state of Colorado, regardless to its conflict of law provisions. The parties agree that the Colorado courts located in Douglas County, Colorado, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website, the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Modification and Discontinuation
We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the Service or any of our Website (or any portion thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Service or our Website.
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of RES Supply, LLC. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of RES Supply, LLC.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RES Supply, LLC. This collective work also includes text, graphics or code that is licensed to RES Supply, LLC. Permission is granted to electronically copy and print portions of this site for the sole purpose of purchasing RESsupply.com products. You may display and (subject to any expressly stated restrictions or limitations relating to specific material) download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RES Supply, LLC. Copyright 2021, RES Supply, LLC. ALL RIGHTS RESERVED.
The above Terms and Conditions of Sale and Use supersede all previous Terms and Conditions.